Privacy Policy

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, date of birth, Social Security Number, contact information
• Financial Information: Income details, employment status, household composition
• Health Information: Medical conditions relevant to Medicaid eligibility
• Location Data: Your state of residence for state-specific guidance
• Account Information: Facebook authentication data

2. How We Use Your Information

Your information is used to:

• Assist with Medicaid application preparation
• Provide state-specific eligibility guidance
• Improve our AI-powered assistance
• Communicate important updates about your application
• Ensure security and prevent fraud

3. HIPAA Compliance

We handle all health-related information in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is safeguarded using industry-standard security measures including encryption, access controls, and secure data storage.

4. Data Security

We implement robust security measures including:

• End-to-end encryption for data transmission
• Secure, encrypted data storage
• Regular security audits and assessments
• Access controls and authentication protocols
• Employee training on data protection

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in our operations (under strict confidentiality agreements)
• Legal authorities when required by law
• Third parties with your explicit consent

6. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt out of certain data uses
• Receive a copy of your data

8. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies for advertising purposes.

9. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from minors without parental consent.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the application or via email.

11. Contact Us

For privacy-related questions or to exercise your rights, please contact us through the support channels provided in the application.